Artisan Guarantee
"Precision is not an option; it is our baseline. Every piece is engineered for multi-generational endurance."
Mechanical Integrity
We guarantee the silent operation and consistent rotation of our induction motors. Any deviation from technical specs is covered for immediate replacement.
Transit Protection
If a piece arrives with any structural compromise due to transit, our logistics team will manage the recovery and replacement at zero cost to you.
Specification Accuracy
Our mandate ensures the model, finish, and technical features match your bespoke order exactly as requested in our shop.
The Resolution Sequence
A systematic approach to ensuring perfection.
Concierge Notification
Reach out through our secure contact portal. Our team is notified immediately to prioritize your inquiry.
Initial ContactPersonal Outreach
A dedicated Aurelix specialist will contact you directly to guide you through the review process.
responseTechnical Documentation
Provide a brief description along with photographic evidence of the concern for our engineering team to evaluate.
AssessmentFinal Determination
Our team verifies the data and executes the best course of action—either a priority replacement or a full refund.
ResolutionThe 30-Day Inspection Period
Every Aurelix piece is engineered for multi-generational use. We provide a 30-day window from the date of delivery to ensure your acquisition meets the exact mechanical and aesthetic standards of your collection.
The Quality Review Process
Contact the Aurelix Concierge via our secure contact portal to initiate a review.
Provide order credentials and photographic documentation for our engineering team.
Upon verification, we arrange for a secure return and full refund or priority replacement.